Return & Refund Policy - House Of Koten

We want you to love your purchase from House of Koten. If you’re not satisfied, here’s how we can help:

• Returns: You can request a return within 7-14 days of receiving your order, provided the product is unused, unwashed, and in original condition.

• Refunds: Once we receive and inspect the returned item, we will initiate a refund to your original payment method within 5–7 business days.

• Exchanges: If you need a different size or color, please contact us, and we’ll arrange an exchange where possible.

• Non-Returnable Items: Customized or personalized products cannot be returned unless they are defective or damaged.